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Digital Operations Associate

HealthMode is seeking a motivated candidate who is passionate about supporting the growth of an innovative company committed to improving clinical trials and our understanding of how to measure health. As ​Digital IT Ops ​you will be responsible for efficient management of software and hardware assets required for successful conduct of a variety of clinical studies, ranging from internally sponsored research, grant funded research, client sponsored research or research generating evidence for regulatory authorities. In your role you will collaborate with product development and clinical operations roles across HealthMode’s portfolio of projects.

At HealthMode we utilize a variety of devices in our own, collaborative or partner-led clinical studies. The devices collect valuable health data from the patients and range from phones, watches or patches to more unorthodox wearables (such as sleep monitoring rings, EMG sensors, etc). We are looking for a colleague to help us manage the lifecycle of these devices - the activities include procurement, tracking, provisioning with HealthMode software, deployment to clinical research sites, replacements and returns, and supporting both internal and external users of the devices. We are looking for a detail-oriented person with good general hardware and software skills, including mobile devices and platforms. Our new colleague can be based in US, where we have team members at multiple locations.

HealthMode was created to improve clinical trials with AI-enabled patient measures. We develop products that collect patient data from real-world settings and transform them into quantifiable clinical measures providing evidence for clinical trials and patient care. We follow a 3-step product validation path - product feasibility study, data collection and model development, clinical validation. On this path, we develop industry and clinical research partnerships that support the development and adoption of the new measures (preferably iOS). We integrate regulatory discussions throughout our process to speed up innovation adoption within the pharmaceutical industry.

You will be responsible for:

  • Receiving new device/software requests
  • Provisioning devices via a Mobile Device Management solution
  • Managing OS updates
  • Device procurement, storage, and deployment
  • Maintenance of inventory and management system
  • Management and coordination of device shipping and returns
  • Updating and administration of asset databases, tracking life cycle of all assets
  • Maintenance of accurate and complete data for all end user hardware assets owned/leased by HM
  • Supporting internal and external end-users of the devices, including trouble-shooting routine problems and documenting issues
  • Managing end of life-cycle for devices
  • Tracking device and shipping costs
  • Providing timely resolution to escalated incidents, service requests and problems
  • Creation and maintenance of IT documentation related to operations activities
  • Execution and optimization IT policies and procedures and provide training to application users and managers

You enjoy:

  • Working accurately with attention to detail
  • Analytical and critical thinking, deliberate interest in processes
  • Analysis of spontaneous issues and problem solving
  • Working with mobile platforms, apps, phones, tablets and wearables
  • Working with unique hardware and software measuring health attributes
  • Using your initiative to work effectively both independently and collaboratively
  • Communicating with colleagues with diverse expertise in a multidisciplinary and multicultural environment
  • Working with a wide and diverse network of groups and individuals across continents and time zones
  • Being proactive, target driven, and diligent

You have:

  • 1+ years of relevant prior work experience
  • Associate’s or Bachelor’s degree, operations or technical field preferred
  • Relevant knowledge in administration of hardware and software, including mobile platforms (preferably iOS, including experience with Apple App Store)
  • A can-do attitude and excellent attention to detail
  • Ability to grasp concepts, show initiative and provide process improvements to advance the teams effectiveness
  • Nice to have, but not essential:
    • Operational experience performing asset inventory management
    • Familiarity with hardware and software licensing
    • Ability to work directly with vendors
    • Experience of working on IT/IS projects and/or in the life sciences
    • Experience of working in early stage and scale up companies

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HealthMode, Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.